EXCHANGES AND REFUNDS
No refund or exchange
All sales are final. We do not offer refund or exchange teas, food products or gift cards. We recommend that you purchase a sample before selecting a large format.
Wrong, damaged or incomplete product
We make sure to honour your purchase but in case you've received a wrong, damaged or incomplete product, please, email us the details and photos or video of the damaged products within 10 business days, and we will send you the right or another product.
Simply fill out our Contact form, make sure to include your order number, the reason of your return and your mailing address, and we’ll contact you to receive return instructions.
Note: Depending on where you live, covid delays and busy seasons, it may take time for your exchanged product to arrive.
Out of stock refund
If we are out of stock, we will contact you to replace with another product or issue a refund. Please allow at least three weeks for your refund to be processed. You will receive an email confirmation once your refund has been processed. Note that your financial institution may take longer to reflect the transaction.
If you still have not received your refund after 3 weeks or if you have questions, please contact us at firstname.lastname@example.org.